Terms of Service

1. Services

Rev-Nova.AI ("Rev-Nova", "we") provides AI automation for small businesses across the United States: an AI phone receptionist ("Clare"), a website chatbot, an AI SMS receptionist, review and social-media management, website design, and the online appointment scheduling built into those services. Scheduling is native to our platform — no external calendar account is required, and we do not connect to or claim to manage a calendar you keep elsewhere.

By ordering or using our services you (the business, "you") agree to these terms and to our Privacy Policy and Refund Policy, which are part of these terms. Our services are for business use.

2. Pricing and Payment

• Each service is priced as a one-time setup fee plus a monthly subscription, at the prices shown on our pricing page when you order (for example the AI Chatbot at $99 or $149 per month plus a $499 setup fee, the AI Phone Receptionist at $249 or $499 per month plus a $999 setup fee, a combined $1,297 setup when a chatbot and a phone tier are taken together, and the Complete Package at $349 per month plus a $1,997 setup fee). Website design on its own is a one-time $997 fee with no monthly subscription; add-ons are billed monthly without a setup fee. The prices on the pricing page govern if they and this summary ever differ.
• While we offer it, founding customers receive 50% off setup fees; the discount is shown at checkout.
• Monthly subscriptions are billed in advance, on the same date each month, by card through Stripe. Prices exclude any applicable taxes.
• Phone plans include a set number of minutes each month (600 on Standard, 2,000 on Heavy); use beyond that is billed with the next monthly invoice at the per-minute rate shown on the pricing page for your plan (currently $0.35 per minute).
• If a payment fails we will let you know and retry; services may be paused until the balance is settled.
• We may change prices with at least 30 days' notice by email; a change applies from your next billing date after the notice period.

3. 30-Day Setup-Fee Guarantee

Every one-time setup fee is covered by our 30-day money-back guarantee: if you are not satisfied, tell us within 30 days of paying the setup fee and we will refund it in full — no questions asked. Monthly subscription fees and per-minute usage are not covered by the guarantee. The details, and how to claim, are in the Refund Policy.

4. Term and Cancellation

• All subscriptions are month to month. There is no minimum term and no long-term contract.
• You can cancel at any time — no notice period — through the billing portal linked from your account page or by emailing billing@rev-nova.ai. Your services stay live until the end of the billing period you have already paid for, and you are not charged again.
• We do not refund the unused part of a billing period (see the Refund Policy).
• If a payment fails we will tell you and retry; services may be paused after about a week if the balance is still unpaid, and your data is kept for at least 30 days so the account can be resumed. We may suspend or end services on notice if you breach these terms or if your use is unlawful or abusive.

5. Setup and Delivery

• The AI chatbot and phone receptionist are typically live within 48 hours of our receiving the information we ask for at onboarding (your services, hours, FAQs, and the numbers and website to connect).
• Website design and redesign is typically completed within 7–14 days of kickoff, once you have provided content, images, and access.
• Timelines depend on your responses and on third-party providers (for example number porting); they are targets, not guarantees.

6. Calls May Be Recorded

Calls answered by the AI receptionist — on your line and on ours — are recorded and transcribed so that you have a record of each call and so that we can check bookings, resolve disputes, and improve the receptionist for your business. You are responsible for complying with the call-recording and telemarketing laws that apply to your business and your callers, including giving any recording notice and obtaining any consent those laws require, and for how you use the recordings. Our Privacy Policy explains how recordings are handled and kept.

7. Your Responsibilities

• Give us accurate business information and keep your portal login details safe; you are responsible for activity under your account.
• Use the services lawfully. Text messages and calls placed through the services on your behalf must comply with the laws that apply to them (including the TCPA and carrier rules), and you must honour opt-outs.
• Tell your customers how their data is used, obtain any consent you need, and answer their privacy requests; we help as described in the Privacy Policy.
• Review what the AI says and books. The AI receptionist and chatbot work from the information you give us and can make mistakes; they are not a substitute for professional, medical, legal, or emergency services and must not be relied on for emergency calls.

8. Your Data

Your business information and your customers' data (call recordings and transcripts, chat conversations, bookings, messages, and leads) belong to you. We process and store them only to provide the services, as your service provider, and we keep each business's data separate from every other business's. You can ask us for a copy of your bookings, leads, transcripts and recordings at any time and ask us to delete any of it; after cancellation we delete your data as set out in the Privacy Policy.

9. Our Platform and Your Brand

We own the platform, the AI configurations, and the software we build and host for you; you receive a right to use them for your business while you subscribe. You own your name, logo, content, and the information you give us, and you grant us the right to use them to deliver the services. A website we build for you is yours to keep once its fee is paid and the 30-day guarantee period has passed without a refund; the first year of hosting and SSL is included, after which hosting continues with an active subscription or at our then-current hosting price. The AI features continue while you subscribe.

10. Third-Party Services and Availability

The services rely on third-party providers (listed in the Privacy Policy) for calls, SMS, chat, email, payments, hosting, and AI models. We target 99.9% availability but cannot promise uninterrupted service, and we are not responsible for outages or changes at those providers or at the carriers and platforms (such as phone carriers, Google, or social networks) the services connect to.

11. Disclaimer and Limitation of Liability

The services are provided as described on our website; beyond that, and except for the guarantee in Section 3, they are provided "as is" without other warranties. Results such as leads, bookings, or revenue vary by business and are not guaranteed.

To the fullest extent the law allows, Rev-Nova is not liable for indirect, incidental, or consequential damages, including lost profits or lost business, arising from the services, and our total liability for any claim related to these terms is limited to the amounts you paid us in the three months before the claim arose. You agree to indemnify us against claims arising from your breach of these terms or of the laws that apply to your use of the services.

12. General

• These terms are governed by the laws of the State of Indiana, and any dispute will be brought in the state or federal courts for Lake County, Indiana, unless the law requires otherwise.
• We may update these terms; we will post the new version here with a new date and notify business customers of material changes by email. Continued use after a change means you accept it.
• If any part of these terms is found unenforceable, the rest remains in effect. These terms, the Privacy Policy, the Refund Policy, and your order form the whole agreement between us.

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